Your workshops, replays and lessons live in the student portal. Sign in below. If something is not working, keep scrolling. Almost every problem on this page is fixed in under two minutes.
Student LoginThis is the single biggest cause of "I paid and I cannot get in." Phones and tablets need the free app. Computers do not.
Use the free GoKollab app. The portal is built to run inside it, and a phone browser will not give you the full experience.
No app needed. Open your browser and go straight to the portal. Chrome, Safari, Edge and Firefox all work.
Open the one that sounds like your problem.
Check spam and junk first, then search your whole mailbox for Bridge Unleashed. The email arrives within a few minutes of your purchase and asks you to set a password. If you still cannot find it, go to portal.bridgeunleashed.com, click Forgot password, and enter the email address you used when you paid. That address is the account, so it has to match exactly.
Use Forgot password on the portal login screen and follow the reset email. In the GoKollab app you can skip the password entirely: tap Sign in with OTP and the app emails you a one time code to paste in. If the reset email does not show up, check spam, and make sure you are using the same address you bought with.
Two usual causes. First, you may be signed in with a different email address than the one you paid with. Sign out, then sign back in with the address on your receipt. Second, brand new purchases can take a few minutes to appear. Sign out, wait five minutes, sign back in. If it is still missing after that, email us your receipt and we will put it in your account by hand.
Your browser is holding an old copy of the page. The fastest test is a private window, because it ignores the stored copy. In Chrome or Edge press Ctrl and Shift and N together, on a Mac press Command and Shift and N. In Safari go to File, then New Private Window. If the page works there, clear your cache using the steps below and it will work everywhere.
Quick version, try this first: hold Ctrl and Shift and press R. On a Mac hold Command and Shift and press R. That forces one fresh copy of the page.
Chrome or Edge: press Ctrl and Shift and Delete together (Command and Shift and Delete on a Mac). Set the time range to All time, tick Cached images and files, then click Clear data. Leave passwords unticked so you do not lose your saved logins.
Safari on a Mac: click History in the top menu, then Clear History, then choose all history and confirm. Safari clears the cache along with it.
Firefox: press Ctrl and Shift and Delete (Command and Shift and Delete on a Mac), choose Everything, tick Cache, then click Clear Now.
Close the browser completely, reopen it, and sign in again.
iPhone or iPad: open Settings, tap Apps, tap Safari, then tap Clear History and Website Data. On older iPhones Safari sits directly in Settings rather than under Apps.
Android: open Chrome, tap the three dots, tap Delete browsing data, choose Cached images and files, then confirm.
If you are using the GoKollab app rather than a browser, you do not need to clear anything. Close the app fully and reopen it, and if that does not help, delete the app and install it again. Your account and your courses are safe, they live on our side, not on your phone.
Almost always the connection rather than the video. Try these in order: refresh the page, switch from wifi to a wired connection or move closer to the router, close other tabs and streaming apps, then try a different browser. On a phone, the GoKollab app usually plays more smoothly than a phone browser. If none of that helps, tell us the workshop name and the device you are on and we will look at the file itself.
You are probably in a phone browser instead of the app. Download GoKollab for iPhone or GoKollab for Android, then sign in with the same email address and password you use on the website. Everything will be where you expect it.
We fix it first. Our team answers tech questions Monday through Friday during US daytime hours. Email [email protected] with your name, the email address you bought with, and what you are seeing on screen. A screenshot helps more than anything else you can send.
If a workshop does not work the way we described it, we will make it right. We will get your access working. If we genuinely cannot, we will refund you. Every workshop is recorded, so a session that goes sideways on the night is not a session you lose.
Once you have watched, the sale is final. A replay cannot be handed back, so workshops are not refunded after you have opened the content, except where the law gives you a right to one. Problems with your own device, connection or browser are not grounds for a refund. We will help you solve them instead, and the steps above fix most of them in a couple of minutes.
Buying from the EU or the UK? You have 14 days to change your mind. If you asked for immediate access at checkout and agreed there that you were giving up that right, it ends as soon as you start watching. Either way, you keep your right to a remedy if the content itself is faulty.
Please write to us before you dispute a charge. A dispute filed with your bank freezes the order on our side, which takes away the fastest way we have to fix it. One email solves it instead, usually the same day.
Questions about a purchase rather than a technical problem? Email us and we will look at it individually.
Still stuck after all of that? Email [email protected] or call +1 415-941-5398 and tell us what you tried. We would rather hear from you twice than have you sitting there locked out.